How to reach our technical support team

We respond to all inquiries within 4 business hours during working days. For urgent operational issues, use the phone line.

Phone support

Call +91 235 4989100 for immediate assistance with reactor startups, microbubble grid adjustments, or filtration system alarms. Available Monday–Friday, 08:00–18:00 IST.

+91 235 4989100

Email support

Send a detailed description of your issue to info@ekobiotek.com. Attach photos of the control panel readings or any error codes. We aim to reply within 2 business hours.

info@ekobiotek.com

FAQ & knowledge base

Browse answers to common questions about anaerobic reactor maintenance, microbubble diffuser cleaning intervals, and biological filter media replacement schedules.

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Related Solutions

Explore complementary technologies for complete effluent treatment trains.

Treatment system packages

Anaerobic

Bio-Digestion Reactor

Modular high-rate reactor for organic loads up to 15 kg COD/m³/day. Mesophilic operation with methane capture above 85%. Working volumes from 50 m³ to 2,000 m³. Corrosion-resistant construction for food, beverage, and pharmaceutical waste streams.

Aerobic

Microbubble Diffusion Grid

Ceramic membrane diffusers producing 30–50 micron bubbles. Oxygen transfer efficiency above 95%. Low backpressure cuts energy use by up to 40% versus conventional fine bubble systems. Custom grid layout for rectangular or circular basins.

Tertiary

Biological Filtration Package

Upflow submerged aerated media with 250 m²/m³ specific surface area. Automated air scour and backwash cycles. Handles hydraulic loads up to 8 m³/m²/h. Effluent SS and BOD below 10 mg/L. Supplied as pre-assembled skid with blowers and control panel.

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